Customer
Interaction Channels & Service Delivery
Applause recognizes that creating loyal customers improves financial performance and creates stronger brand value. Therefore, to achieve corporate growth in a competitive environment, clients must have an effective customer relationship management (CRM). Our Customer Relationship Management solutions build strategic delivery channels for customer service, sales, and marketing to maximize customer loyalty.
We develop and implement a customer centric CRM solution tailored to client’s specific needs supporting mostly the customer service, marketing, and sales functions. The solution also includes analytics tools to allow management to better measure the performance of customer interactions and business processes.
The solution enables clients to better Manage customer interactions, achieve excellent customer experience and drive superior business performance.
Results
The impact of customer relationship scheme exceeds overall customer satisfaction improvement, it impacts directly brand equity and financial results. Getting away from the traditional approach enhances the user experience and reduces call center and customer service centers costs.
The true test of a business' cusotmer service effort is not when things are going right but rather what is done when things go wrong.
Steve Ferrante.
Interested in working with us?
"A successful strategy is measured through the implementation. We bring you the best of both worlds. Our value add is in bridging the theoretical with the practical"
+971 4 430 79 43
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