AI excellence coachOnline now
Hello, I'm Dr Dona.
Your DGEP excellence coach. Tell me about your initiative and I will show you what is strong and which evidence is missing.
We are Applause
Hello.
Your partner in government excellence.
We turn ideas into results, step by step. We work with government entities and organizations on excellence awards, strategy, digital transformation, customer experience and training.
Our services
AI coach trained on thousands of submissions.
Chat with Leana01Awards and readiness
Award submissions, coaching and mock assessments.
Explore02Strategy and digital transformation
Strategic roadmaps for efficiency, innovation and growth.
Explore03Governance
Policies, SOPs and audits that strengthen compliance.
Explore04Customer experience
Data-driven customer journeys and service design.
Explore05Human resources
Talent, competency and performance frameworks.
Explore06Training
Training programs from needs assessment to impact.
Explore07Innovation
Innovation strategy, workshops and prototypes.
Explore08Quality management
ISO audits and certification preparation.
ExploreFree courses
Start learning today with Applause Academy. Watch the first lesson without an account. Sign up free to finish the course and get your certificate.
Government excellence
Government excellence basics
What an excellence model is, why government entities use it, and how an assessment works.
Award submissionsWriting a strong award submission
How to write a clear submission that shows your approach, how it is used and the results.
Customer happinessCustomer happiness essentials
Understand your customers, design services around them and measure what they feel.
Strategy and KPIsStrategy and KPIs made simple
Link your goals to a few good KPIs and use them to make decisions.
InnovationInnovation at work
Find problems worth solving, test ideas cheaply and turn the best ones into real services.
Our clients
- 8service lines
- 40+specialist services
- 10flagship projects in the UAE
Case studies
Dubai Police
Specialist competency framework project
Smart Dubai
Population forecasting project
Emirates NBD
Back-office automation project
Dubai Municipality
Government excellence project
ADNEC
Procedures development project
Dubai Land Department
Smart transformation strategy project
How we work
We offer three flexible engagement models, so every project gets the right level of support.
Remote support
Guidance, troubleshooting and consulting delivered virtually.
On-site support
Our consultants working at your location, alongside your team.
Deliverable based
A defined scope with agreed outcomes and timelines.
Not sure which model fits? Our team will recommend the right approach for your project.
Start your journey of excellence with us
We will discuss your needs and propose the right solution.
Request a quote