AI excellence coachOnline now
Hello, I'm Leana.
Your DGEP excellence coach. Tell me about your initiative and I will show you what is strong and which evidence is missing.
We are Applause
Hello.
We help public sector organizations find practical solutions and make better decisions.
Applause is a consulting firm focused on research, strategy and specialized support that drives real results.
Our services
From strategy to certification, we support organizations at every stage of improvement.
Chat with Leana01Government excellence
Award submissions, coaching and mock assessments.
Explore02Strategy and transformation
Strategic roadmaps for efficiency, innovation and growth.
Explore03Governance
Policies, SOPs and audits that strengthen compliance.
Explore04Customer experience
Data-driven customer journeys and service design.
Explore05Human resources
Talent, competency and performance frameworks.
Explore06Training
Training programs from needs assessment to impact.
Explore07Innovation
Innovation strategy, workshops and prototypes.
Explore08Quality management
ISO audits and certification preparation.
ExploreOur clients
- 8service lines
- 40+specialist services
- 10flagship projects in the UAE
Case studies
Dubai Police
Specialist competency framework project
Smart Dubai
Population forecasting project
Emirates NBD
Back-office automation project
Dubai Municipality
Government excellence project
ADNEC
Procedures development project
Dubai Land Department
Smart transformation strategy project
How we work
We offer three flexible engagement models, so every project gets the right level of support.
Remote support
Guidance, troubleshooting and consulting delivered virtually.
On-site support
Our consultants working at your location, alongside your team.
Deliverable based
A defined scope with agreed outcomes and timelines.
Not sure which model fits? Our team will recommend the right approach for your project.